Spanish bank CEO Carlos Torres Vila of BBVA spoke at the IESE 12th Banking Industry Meeting yesterday and explained how banks will need to adapt to stay competitive; BBVA has acquired cloud computing, invested in digital banks, built out artificial intelligence and improved their mobile banking experience in recent years; these changes are meant to address customer needs and position the bank for the future; he also believes banks need to adapt management structures to be more modular, which will also bring more innovative talent and facilitate better communication. Source
