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Chatbots Becoming an Everyday Part of Bank Customer Service
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Chatbots Becoming an Everyday Part of Bank Customer Service

Chatbots Becoming an Everyday Part of Bank Customer Service

Todd Anderson·
FintechNews RoundupUSA
·Dec. 18, 2017·1 min read

With AI and machine learning technology becoming better banks of all sizes have started to employ chatbots with more regularity; Crowdfund Insider takes a look at 5 banks employing the technology; banks include Bank of America’s Erica, Swedbank’s Nina, Capital One’s Eno, SEB’s Aida and Wells Fargo; in most cases the chatbots help with simple tasks like checking balances, paying bills and finding the closest ATM. Source.

  • Todd Anderson
    Todd Anderson

    Todd is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists. He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences. He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.

    View all posts
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artificial intelligencechatbotslisMachine Learning
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