Southeast Asia’s largest bank, DBS Bank, has been one of the most innovative and profitable; while presenting at a Credit Suisse investment conference DBS CFO Chng Sok Hui said they could raise the return on equity to 14.5 percent; the digital customers are three times as valuable to the bottom line of the bank; DBS has implemented chatbots and other innovative technologies to improve the digital experience for a customer who is increasingly using their phones to bank. Source.
