John Gerspach, Chief Financial Officer of Citigroup stated at an investor conference they are building the foundation which will support the launch of a national digital consumer bank launch in the next three years; the bank currently has around 700 bank branches which is far fewer than the three biggest banks. Source
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Fintech
Retail banks have started to digitally enhance their customer experience but when it comes to small business lending they are still stuck in the past; according to a recent report by Bain and SAP only 7% of banks can offer a fully digital experience for credit products; research is starting to show that small businesses want a digital experience for capital and to manage their banking needs; banks can decide to build, partner or buy to ensure they stay competitive; partnerships have continued to form and understanding how best to utilize fintech for the long run will help banks and small businesses. Source