The LendIt Insurtech Forum was a lively discussion featuring Lemonade CEO Daniel Schreiber and Adam Kerns of the American Insurance Association, moderated by Thalia Smith of Deloitte; the discussion centered around insurance innovation, the effect of insurtech on traditional insurers and the current regulatory environment; panelists also answered audience questions and discussed a range of technological advancements that incumbents and insurtech startups are using to improve the customer experience; to download the recording of this interesting discussion please click here.
PayPal has announced the acquisition of TIO Networks for $233 million; TIO Networks is a bill payment management company and PayPal plans to integrate with its kiosks for bill payment at local merchants; the integration is part of an initiative to reach more underserved bank customers. Source
Insturech platform Hippo provides home insurance; it has now announced a new partnership with Elafris to help it develop a virtual agent chatbot powered by artificial intelligence to provide virtual customer service for its clients; in comments regarding the partnership Jake Diner, founder and CEO of Elafris, said, "Our virtual agent technology allows insurance providers to radically transform the way they acquire new customers, boost their customer reach and engagement, increase conversion rate and customer satisfaction, and ultimately grow their business faster and more efficiently."; Elafris is a leading provider of artificial intelligence solutions for insurance companies and is currently working with major national insurance providers. Source
Santander's SmartBank app now includes increased voice control features; tasks include checking account balances, reporting stolen cards, tracking spending and transferring money; the functionality builds on Santander's original implementation of voice control last year; Ed Metzger, head of technology innovation, stated: "The worlds of technology and banking continue to evolve at pace, working hand in hand to deliver a friction-free user experience. We are excited to be the first UK high street bank to enable customers to make payments using just their voice, offering them another channel of choice in how they wish to bank." Source
Bank account applicants must now have assets at the bank averaging 5 million yuan ($730,000) per day over the past three months, this threshold is an increase from 50,000 yuan ($7,280); the changes are being enacted to help restrict capital outflows and ease depreciation of the yuan; sources also report that the Bank of China has taken steps to set additional terms for restricting capital outflow; China Construction Bank and the Industrial and Commercial Bank of China have reported they have no intention to implement similar rules. Source
One of the promises of fintech is to expand access to credit to those who have previously been excluded. At LendIt USA 2016 we featured many of the leading companies in the space who are making real progress here.
LendUp and Oportun are both helping underserved consumers in the USA. ZestFinance is providing the underwriting engine that enables lenders throughout the world to expand their customer base and China Rapid Finance is helping the emerging middle class access credit in China.
In the USA there are 53 million people who do not have a credit file with the major bureaus. Oportun creates proprietary risk models that score those people that most of the industry finds unscoreable. The Hispanic community, where they focus, has unique challenges that Oportun is addressing directly.
Zane Wang from China Rapid Finance introduced us to the concept of "EMMAs" - emerging middle-class mobile active users. There are about 500 million people who have quality jobs but do not have credit access - they call these people EMMAs - they are not really underserved, they are in fact completely untapped.
ZestFinance is all about data. They use traditional data sources as well as their own unique sources. They use tens of thousands of data points that enable them to far more accurately underwrite those customers. They provide this technology to platforms in the USA and China.
Sasha Orloff from LendUp works on helping their customers improve their financial situation through their LendUp Ladder, a payday alternative. They do this through education and helping their customers get out of the payday debt traps. They reward their customers when they educate themselves on finance and provide help and support along the way.
Nuance Communications is partnering with behavioral biometrics company BioCatch for new security authentication; BioCatch will provide authentication on internet and mobile devices as part of Nuance's Security Suite; through the partnership Nuance will now be able to provide fraud prevention offerings that expand beyond contact centers to digital channels as well. Source
Dalian Wanda Group is a Chinese multinational conglomerate and the world's largest private property developer and owner; it is rumored that the Wanda Group may be interested in acquiring European bank ownership to build out its financial division; current financial businesses include an investment company and Aeon Life Insurance; speculators report the Wanda Group would face challenges acquiring a European bank due to regulatory constraints around banking industry involvement. Source
The LendIt Insurtech Forum is today at 4 PM EST; the Forum will help to introduce the LendIt audience to one of the most innovative companies in property and casualty insurance, and a leading insurance association focused on this innovation trend; Lemonade CEO Daniel Schreiber and Adam Kerns of the American Insurance Association will be interviewed by Thalia Smith of Deloitte about innovation currently taking place and how these new companies are affecting the traditional players in the insurance market; register here. Source
The Securities Exchange Board of India (SEBI) has announced the formation of an advisory committee focused on fintech; development of the advisory committee follows the demonetization of the country's currency and lack of regulation instituted by federal government officials in regards to the P2P lending industry and fintech in general; the advisory committee will include representatives from across the entire fintech sector; a key initiative for the committee will be to mobilize household savings from India's consumers through new risk capital and debt investments. Source