Tom Blomfield believes that banks focus too much on their existing financial products such as mortgages, loans and credit cards; because of this his perspective is that there is a large disconnect between the lenders and their customers; in a CNBC article Blomfield states, “Banks are set up to prevent change basically…A lot of the systems inside the bank — particularly risk and compliance functions — are there to stop things changing. Because if things change it creates risk. And so they’re like these antibodies that go around hunting out change and trying to kill it.” He realizes the challenges that companies like Monzo face starting from scratch but it sets the groundwork for a culture at the company focused on building something new. CNBC
