Artificial intelligence innovation is an important focus for many companies in 2017. Fukoku Mutual Life Insurance Company has taken a lead in the insurance market with its announcement to replace 34 workers in its payment assessment department with an IBM Watson artificial intelligence solution. The firm says the Watson system will improve productivity and save approximately 140 million yen ($1.21 million) per year. This is one of the first times we've seen a public announcement of how employees have been replaced as a direct result of artificial intelligence. Source
Japanese insurer Fukoku Mutual Life Insurance Co. has announced plans to replace 30% of its payment assessment department with an artificial intelligence system; the insurance company has partnered with IBM for use of IBM's Watson; the system will analyze and interpret medical documents for insurance payments; the company estimates it will save approximately 140 million yen ($1.19 million) per year by utilizing the new system; other insurance companies also exploring artificial intelligence for similar types of work include Dai-ichi Life Insurance Co., Japan Post Insurance Co. and Nippon Life Insurance Co. Source
Artificial intelligence company, Flamingo, has listed on the Australian Securities Exchange and partnered with online lender, DirectMoney; the company seeks to help increase the sales conversion rate of online customers through web chat, web forms and artificial intelligence that guides customers through an online purchase. Source
Fraud protection is a leading factor for consumers and MasterCard has recognized this demand; it has recently introduced a Decision Intelligence security platform that utilizes artificial intelligence technology; the technology uses a scoring system that seeks to reduce fraudulent charges and falsely declined transactions; the Decision Intelligence platform is one of many services the firm is using to help increase card usage and retain large client relationships. Source
Happy New Year everyone. As I do every year at this time I make a few predictions for the year...
MasterCard is launching customizable bots for merchants and banks; they have partnered with Kasisto, the company that created KAI Banking, a conversational AI platform; consumers will be able to manage their money inside Facebook Messenger, asking questions about their accounts, purchase history, spending levels, etc.; transactions will also be able to take place on Messenger with MasterCard’s Masterpass, a digital payment service. Source
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