U.S. Bank and Bank of Montreal are investing in digital technology to overhaul their websites, mobile apps, call centers and ATMs; the two companies shared their plans with American Banker; common themes from both companies include: 1) invest in what customers are dissatisfied with 2) make incremental enhancements 3) create a unified customer experience 4) establish an innovation team and 5) test emerging technologies. Source
The Bank of Montreal, Caixabank, Erste Bank and Commerzbank join the Batavia blockchain project; the project was launched by UBS and IBM last year; Batavia looks to transform the trade finance industry; Marie Wieck, general manager of the blockchain team at IBM, tells the FT, “there is now a shift from technology projects to more of what I’d call ecosystem projects like this one.” Source.