HSBC announced Apple Business Chat was added to their suite of customer service channels; companies and their customers can use...
Banks are dealing with a myriad of issues trying to service customers during the pandemic with less staff and less...
Providing customer service is expensive, particularly when it comes to payments. And people prefer to do self-service anyway as long as you give them easy options.
Customer service-driven thought leadership in fintech is the opposite of fake news, addressing what's real in a company's efforts.
This guest post discusses the importance of human-centric customer service in high-tech industries like fintech
PayPal’s CFO John Rainey said 11 percent of the company’s 60 million customer inquires could be automated; the types of...