There has been talk about one the big tech firms becoming a bank and potentially forever changing financial services; event without a banking license big tech firms are making noise in the finance market; Amazon and PayPal have been extending billions in loans and banks have started testing technologies like Alexa; the tech firms have also amassed a trove of data that could end up being as important as banking data; as banks become more digitized we will begin seeing a further mixing of interests to help offer the best experience as possible to the customer. Source.
Codispoti originally joined JP Morgan Chase to create a credit card that would appeal to millennials; this led to the launch of the Sapphire Reserve; now Codispoti is focused on overseeing JPMorgan’s branches and how they can better serve millennials, which make up 61% of their new customers; the current vision includes advice centers similar to Apple’s Genius Bar. Source
In their latest edition of Confessions, TearSheet talks to an analyst at a startup attached to a large bank about innovation, trying to get tech talent and why more fintech companies should partner with banks; about half of the talent at the startup came form inside the bank and as the analyst points out it was more because of convenience as hiring from the outside could take months; banks have trouble keeping top talent because the projects are not as interesting as projects at Google or Facebook; other areas discussed include default rates ticking up, marketing practices and expanding product offerings. Source.
Banks of all sizes and core provider FIS have begun testing Amazon’s Alexa service to complete voice commands in banking; instead of customers logging into their banking app they would simply ask Alexa for a balance or to transfer funds; skills, as they are referred to, are constantly being refined as confusion over pronunciation still occur with the technology only being widely used in recent years; it is still early days for this type of technology to be used in a sophisticated way but the industry is showing that they are willing to test innovative ideas. Source.
Spanish banks have been focusing on going digital to help keep ahead of competition; banks like Santander and BBVA have improved their mobile app access and started innovation teams to invest or partner with fintech companies; they have also changed their culture to better resemble a startup and have started talent competitions; while the banks have had their share of issues the digital focus can help to drive down costs and keep the banks ahead of the curve. Source.
As banks look to reassess how to utilize their branch space, TearSheet took a close look at the Citizens Bank branch overhaul; the bank is looking to make the branch into digitally connected community centers; they are looking to reduce their branch footprint by 50 percent over the next decade and look to utilize the spaces they have better; less teller lines, more private meetings rooms and digital tools to help engage the different types of customers. Source.
In an interview with AltFi, Mambu CEO Eugene Danilkis explained he thinks the UK is the fintech hub of Europe; the digital banking platform sees this as the case partly because the UK government has done a great deal on bring more competition into the banking system; with the government support you have seen dozens of banking applications submitted and new entrants like Starling Bank, Atom and OakNorth have success; Mambu provides software to incumbents and startups, telling AltFi, “Incumbents will have to think like fintechs in order to develop channels of servicing clients quickly, seamlessly and creatively.” Source.
UK Based Starling Bank has been granted approval by the Financial Conduct Authority and the Prudential Regulation Authority to offer financial products; the new authorizations will allow the bank to offer mortgages, consumer loans, ISAs and other investment products; they are the first mobile only bank to be granted such permissions. Source.
Digital banking app Revolut is looking to embrace the cryptocurrency wave and incorporate features into the app; the new features would let users exchange and use bitcoin as well as other digital currencies; there is no set plan for the new features but Head of Mobile, Edward Cooper, tweeted that potential changes were coming on cryptocurrencies as Crowdfund Insider reports. Source.
In looking for a new CFO the company posted an ad stating that the new officer would help to lead the company through an IPO in 3 to 4 years; Monzo has recently raised capital and talked about global expansion into Asia and the US; the UK based digital bank has also stated they are launching new products in 2018. Source.