Banks are starting to adopt voice assistants through Amazon’s Alexa and Google Home but don’t foresee wide adoption in 2018; Patrick Kelly, assistant vice president of emerging technologies at USAA tells TearSheet, “What Amazon Echo and Google Home are going to be is yet to be determined. That persona drives the user expectations of those devices. We’ll see them start to evolve next year and see what users expect.”; banks are currently still in the early stages of understanding how the technology will be used in everyday banking; one of the main issues holding back wider adoption is security and authentication. Source.
