Banks of all sizes and core provider FIS have begun testing Amazon’s Alexa service to complete voice commands in banking; instead of customers logging into their banking app they would simply ask Alexa for a balance or to transfer funds; skills, as they are referred to, are constantly being refined as confusion over pronunciation still occur with the technology only being widely used in recent years; it is still early days for this type of technology to be used in a sophisticated way but the industry is showing that they are willing to test innovative ideas. Source.
