In an op-ed in American Banker the CEO of Synchrony, Margaret Keane, discusses artificial intelligence and the impact it can have on financial services; she argues that it is not a question of people vs machines, people must always come first; she provides three guiding principles for companies looking at AI; business leaders have a responsibility to their people; organizations must be proactive about preparing the workforce for the jobs of the future; no one company or industry can do this alone. Source.
