According to the 2020 Mobile Deposit Benchmark Report by Cornerstone Advisors JPMorgan Chase ranked as the best experience; 54 percent of mobile banking customers used their banking app to deposit a check and 52 percent said this feature was the most important banking feature; 66 percent of millennials and generation X use mobile deposit as their preferred method of depositing checks; According to the report, “Chase climbed its way to the top by improving not only its customer experience but also its policies—specifically, its limits and, most importantly, check retention time.”; mobile deposit right now is the driving feature to determine whether or not consumers are happy with a bank’s mobile app. Forbes
