Banks are seeing a surge in customers enrolling in digital banking initiatives, often from baby boomers who have been historically slow to embrace digital; while digital initiative such as mobile check deposit, chatbots and electronic signatures are becoming commonplace the real opportunity for banks is in digital sales, the ability to open a bank account or apply for a loan online, this is the behavior that is going to explode; digital banks Chime and Stash are opening accounts at a record pace and some traditional banks are saying they are now opening more accounts online than in branches; Mike Mayo, an analyst at Wells Fargo Securities said, “What’s taken place over the last few months may have taken place over two to 10 years if the pandemic had not come along.” American Banker.
