Frank Rotman, a founding partner at QED Investors, pens the popular Fintech Junkie blog and in his latest article he attacks relationship banking; he found that bankers don’t really grasp relationship banking because they are not treating their customers any differently to non-customers; he argues that when it comes to their customers most banks are “executing transactions for vs. building relationships with them”; this is why there is an opportunity for a new kind of bank, a “vertical bank” that can serve a a group of customers with similar wants and needs. Source.
