Capital One has acquired travel management fintech Lola a month after the firm announced it would be shutting down its services.
Capital One announced last year that they were exiting the mortgage and home equity originations business; some of those employees are landing at Flagstar bank to expand their direct lending operation; Kristy Fercho, president of mortgage for Flagstar stated, “Capital One built a best-in-class digital platform, so we are excited about attracting this proven, high-caliber team in the direct-to-consumer space to Flagstar.” Source
Automated digital assistants has become must have in financial services as more banks have started to roll out products to...
The Covid pandemic hit the American populace hard. Banks that assisted their customers the most walked out on top. They fared better on satisfaction rankings and gained higher customer retention rates.
Capital One is continuing to build on its Capital One Cafe venture by opening new cafés targeting millennials throughout the United States; the bank will be opening new locations in San Francisco, Seattle, Denver, Chicago, Philadelphia, Miami, Austin and Richmond over the next two months; the cafés offer a range of services to the public including free WiFi and coffee; the bank is also using the cafés to market to millennials with digital portals offering online financial advice and space for financial coaching sessions; locations are also staffed with Capital One representatives to offer banking and customer service support. Source
Capital One is piloting a marketing program to push location based offers to customers; the program is meant to help...
Capital One is looking to ensure innovation at the bank is beyond add ons that might solve a particular problem; the bank is looking to take a fuller look at innovation and not just trying to be first to market with a new product; Capital One has rolled out a chatbot, an Alexa skill and more as they look to try and make banking part of their customers everyday experience; Sanjiv Yajnik, president of financial services at Capital One, tells TearSheet “The real power is shifting the way in which you think about the product. Customers today are demanding products and services that are seamlessly integrated into their lives.” Source.
Founded in 2019, Capitual has more than 4.5 million customers and records average monthly transaction volume of nearly $1 billion.
Fraudsters continue to evolve, with technology making it easier to get started and thrive, Sift's new Digital Trust and Safety Index shows.
Cardano (ADA) está aumentando tras alcanzar un mínimo el 12 de mayo ¿Provocará una ruptura de un canal paralelo descendente a largo plazo?