Bad Conduct by Employees Has Become a Big Risk in Financial Services

In an op-ed in American Banker the CEO and Founder of Promontory Financial Group, Eugene Ludwig, talks about the growing rise of conduct risk; financial institutions are bigger and more complex than ever before so it is more difficult to monitor the behavior of all employees; social media allows the rapid and broad publication of bad conduct so financial institutions need to be on their toes when it comes to monitoring and responding to this; banks need a shift in mindset with an acceptance that a combination of new and more traditional tools is necessary to manage conduct risk. Source.