All Insights|Future Nexus
fintechMay 29, 2018

Outage at TSB Will Cost the Bank Millions

It has been fascinating to watch the TSB saga unfold in the UK. The challenger back had an embarrassing outage over month ago where a botched IT update led to millions of people being locked out of their accounts. But that was just the beginning of their problems. Some customers also reported unauthorized transfers of money from their bank account. It is a cautionary tale for banks and fintech platforms everywhere. Source.