Jermey Balkin is the head of innovation at HSBC USA and a finalist for American Banker’s Digital Banker of the Year; he discusses “Pepper” the robot that has been installed at three of HSBC’s branches, in New York, Seattle and Beverly Hills; the most common inquiry to Pepper is about credit cards; HSBC is also rolling out wearable technology in the form of smartwatches to help front-line staff communicate; initially this is being trialed at the bank’s three-floor Manhattan branch. Source.
