Banks use relationship-based services to attract and retain customers in these times of higher interest rates. SunTec Business Solutions President Amit Dua said if these services are correctly deployed, they benefit both the bank and the customer.
Business considerations may prevent large banks from tackling financial inclusion, but the tech supporting inclusion program exists.
Nanda Kumar's relationship-based pricing model with SunTec makes even more sense in today's era of hyper-personalization.
Reports of the bank branch’s death are greatly exaggerated, though you soon might be unable to recognize the old boy. The bank branch indeed has a future, especially if one caters to specific groups or is based in certain parts of the world, SunTec Business Solutions President Amit Dua said.
Today, it is evident that a homogenized, static engagement and service strategy across all retail banking customers does not work.
SunTec CTO Mike Yesudas believes the next major global innovation event will be intelligence that comes out of data.