The CEO and Co-founder of Varo discusses what is wrong with traditional banks and how his startup digital bank is different. Source
This week’s PeerIQ Industry Update covers the great jobs report as nonfarm payrolls rose by 313,000 in February which caused the Nasdaq to hit an all-time high; CommonBond saw their first AAA rating by Moody’s and KBRA rated the senior bonds for OneMain’s latest deal at AAA, AA and A; PeerIQ also took a deep dive into the recent Amazon checking account news; they cover the benefits of the partnership, the significance of the deal and who might be next to enter the space. Source.
Forbes spoke with Bradley Strock, the company’s chief information officer to talk about how the company has transformed over the years; Strock discusses their focus on being a customer-centric company, their successful shift to mobile and other strategic priorities. Source
Capital One’s chatbot Eno just turned one recently and the bank talked about what they learned this past weekend at SXSW; Carla Saavedra Kochalski, director of conversational AI products, tells TearSheet “We saw there was a huge need to build something smarter and more conversational, not only for those types of experiences but to allow customer service through texting.”; the technology is still limited and in most cases customers still interact on a simple basis like asking for an account balance or approving a questionable transaction. Source.
A new report by BNY Mellon and the UN point to flaws in design and marketing that make financial products less available to women than men; the report finds financial firms are missing out on $7bn in credit card revenue, $14bn in personal loans and $4bn in housing; TearSheet sat down with a former financial services marketer in their latest Confessions series to talk about these issues; the interview covers the misconceptions in marketing to women customers, why women are still viewed as a niche customer when they are the majority and that banks don’t really understand their customers. Source.
BioCatch is a behavioral biometrics company that uses machine learning and artificial intelligence to combat fraud; the company monitors over 5 billion transactions per month and focuses on detection through behavior as opposed to endpoint security; the round was led by Maverick Ventures; American Express Ventures, NexStar Partners, Kreos Capital, CreditEase, OurCrowd, JANVEST Capital and other existing investors also participated in the round. Source
Lend Academy Article: MoneyLion Plus Takes An Innovative Approach to Encourage New Investors to Save
Fintech platform MoneyLion is on a mission to change consumers' behavior when it comes to saving. Source
Wall Street trading firm TrueEx is launching a derivatives platform for cryptocurrency and they have also entered into a partnership with ConsenSys; the partnership with ConsenSys will focus on building a benchmark for ether; the derivatives marketplace is pending review by the CFTC and is looking to list non-deliverable forward contracts for cryptocurrency. Source.
Conversational AI provider Clinc has launched a new self service platform for banks called Spotlight; Spotlight will help financial institutions train and deploy conversational AI at their firms; the platform is available in more than 80 languages and can be integrated into contact centers, mobile apps, Alexa, Google and Facebook Messenger; they are already working with USAA and Isbank in Turkey. Source.
Banks have started to utilize new technology like AI as a tool to help build efficiency into their processes; one issue that has arisen is regulators questioning whether or not the bank is missing suspicious activity when using new technology; Cathy Bessant, chief operations and technology officer at Bank of America, thinks if the technology is better explained to regulators it could help solve this issue; AI driven providers like ThetaRay, ZestFinance, Merlon Intelligence, QuantVerse and Attivio all have products that can help bring down time spent on malicious activity and better identify issues. Source.