TD Bank has run into a number of issues since updating their online banking and mobile app experiences; customers have had issues accessing their accounts, transferring funds and paying bills; the issues point to a problem among banks as they try to figure out how long new product releases should be tested before releasing to market; the bank has tried to ease customer complaints by responding on social media but that has only made problems worse; with the amount of competition for customers increasing in banking the traditional players will need to better prepare the beta testing phase. Source.
American Banker shares a slideshow of the various moves banks have made in consumer lending this year; some banks featured include Barclays, PNC, Capital One and TCF. Source
The company is calling their strategy the digital everything model, which includes new mobile features and back office operations powered by the blockchain; “We’re not going to lose our financial discipline because we have to make an investment that we have to do or want to do,” CEO Jamie Dimon said when asked about their approach to the tech investment; branch expansions, investments in big data solutions and more were also discussed during the investor call as reported by American Banker. Source.
Immigrants face challenges when it comes to accessing credit when they come to the US; while in their home country they may have established a solid credit history, they now have to start from scratch; several fintech companies tackling this problem include Nova Credit, CreditStacks and Petal. Source
Betterment has announced a new service that will offer professional advice from certified financial planners for an additional fee; the firm has structured the new service in two tiers providing for annual and unlimited advice; the annual access will be charged an additional 40 basis points with a minimum investment required of $100,000; the unlimited access will charge 50 basis points and require a minimum of $250,000; the new offering will target high net worth clients however the company will continue to maintain its $0 minimum investment; it is expected that robo adviser services will evolve to a hybrid model providing both automated and human services; Vanguard and Schwab offer a hybrid model with human advice available by phone or video chat. Source
As bigger breaches occur startups focusing on cybersecurity have seen investment double in the last year; globally there was $7.6bn invested in cybersecurity startups this past year after seeing $3.8bn in 2016; global spending on cybersecurity was estimated to be over $80bn in 2017 as companies look to protect their data and company systems from evolving threats. Source.
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