In his weekly Forbes column Ron Shevlin takes on the issue of the digital transformation of banking; while there has been much written about the acceleration of digital initiatives at banks due to Covid-19 Shevlin argues that not much has really changed; “Reductions in branch usage, incremental adoption of digital banking tools, and bank employees working from home didn’t come anywhere close to qualifying as evidence of digital transformation”; he cites four requirements for digital transformation in banking: 1) complete overhaul of legacy technology, 2) maturation of AI, 3) a new generation of senior execs, 4) more shocks to the system; these changes will not happen quickly nor will progress be made in a straight line. Forbes.
