Artificial intelligence usage continues to increase inside the banking world and banks are trying to figure out where to best utilize the new tech for their customers; chatbots in particular have become all the rage and banks of all sizes are looking to see if they make sense; integrating this new tech is not as simple as it seems, banks need to ensure the chatbot connects into their systems; a bigger discussion is also needed about conversational AI, creating real assistants that help customers in their financial lives is what banks should be building; just popping up a chatbot will not provide a better experience nor will it make the bank innovative. Source.
