While there are those that may feel the robot takeover in financial services is imminent, there is a much larger percentage that feel strongly that customers might be willing to trade in the efficiency of using a financial tool backed by artificial intelligence for the comfort of dealing with a real person. Colleen Briggs, the head of community innovation at JPMorgan Chase, is one such person and she recently told Business Insider in an interview that low income households aren’t as willing to use tools for managing money completely devoid of human interaction. Source.
