In the long take this week, I try out a contrarian point of view on personal finance chatbots. Trim, a savings chatbot, just withdrew support from Facebook Messenger. While lots of other chatbots are still invested in conversational banking, what could we take away from the counterfactual of chatbots failing to get B2C traction? What is the impact on the rest of the platform wars waged by Amazon, Google, and Tesla for connected homes, cars, and the Internet of Things?
This week, we look at:
IBM spinning out its managed services division with $18 billion of revenue in order to focus on hybrid cloud and digital transformation
Reliance Jio, the Indian mobile telecom provider with 400 million users, contemplating financial services with backing from Google and Facebook
The role that technology infrastructure plays in the delivery of financial services
This week, we look at a breakthrough artificial intelligence release from OpenAI, called GPT-3. It is powered by a machine learning algorithm called a Transformer Model, and has been trained on 8 years of web-crawled text data across 175 billion parameters. GPT-3 likes to do arithmetic, solve SAT analogy questions, write Harry Potter fan fiction, and code CSS and SQL queries. We anchor the analysis of these development in the changing $8 trillion landscape of our public companies, and the tech cold war with China.
Within a decade, the form factor for computing will radically change from staring at screens with flat imagery, to participating in embedded virtual worlds with fully navigable, hyper-realistic environments. Those environments will be filled with software agents, some hybrid human and others entirely AI, that are entirely unrecognizable as anything but real to 90% of the population.
