Community banks have found it increasingly hard to fight the growing fraud problem as they are unable to build their own solutions; Kennebunk Bank in Maine has partnered with voice biometric firm Nuance to help them fight fraudulent activity in call centers; the solution not only helps the bank to fight fraud but also drastically improves the customer experience; the bank’s approach is unique as there is not many banks, especially of this size, using voice biometrics to fight fraud. Source.
