Canadian based insurance company Manulife launched a digital bank earlier this month and at the heart of that offering is their AI chatbot; Mai as they call it is a combination of Manulife and Kasisto, the firm that help provide the technology for the chatbot; the bank uses the chatbot to help customers better manage their money, like sending an alert to show a user how to avoid paying a monthly account fee; “This is a new approach to consumers that we can build trust with them and hopefully they’ll trust us with more and more of their business,” said Rick Lunny, CEO of Manulife Bank, to American Banker; the bank is looking to disrupt the 6 biggest banks in Canada by using what they are calling the customer’s best interest approach. Source.
