Banks are coming under increasing pressure to update legacy systems and provide a more digitized experience to customers, automated bots are another tool beginning to be used; while most banks are still in pilot mode, some are beginning to have wider adoption as they have seen how technology in other areas of the bank have improved efficiency and experience; "The technology works and banks are starting to have more confidence in them," explained KPMG's Managing Director for Emerging Technology Risk Services Kiran Nagaraj, bots can help make interaction with customers more efficient and allow for high-volume, repetitive processes and tasks to be done a lot faster. Source
