PayPal’s CFO John Rainey said 11 percent of the company’s 60 million customer inquires could be automated; the types of...
HSBC announced Apple Business Chat was added to their suite of customer service channels; companies and their customers can use...
Customer service-driven thought leadership in fintech is the opposite of fake news, addressing what's real in a company's efforts.
Banks are dealing with a myriad of issues trying to service customers during the pandemic with less staff and less...
This guest post discusses the importance of human-centric customer service in high-tech industries like fintech
Providing customer service is expensive, particularly when it comes to payments. And people prefer to do self-service anyway as long as you give them easy options.