To continue a global expansion of the bank they needed to remodel it around technology; they needed to transform to handle the customer base, which currently stands at over 660 million, more effectively; increasing bandwidth has been a main focus according to China Construction Bank’s CIO Jin Panshi, “We don’t just need bandwidth for 4K or HD video, but we also felt that AI capabilities, including voice and facial recognition, were urgently needed.”; they have also migrated about 83 percent of distributed applications to the cloud and continue to keep innovating to try and stay ahead. Source.
In looking for a new CFO the company posted an ad stating that the new officer would help to lead the company through an IPO in 3 to 4 years; Monzo has recently raised capital and talked about global expansion into Asia and the US; the UK based digital bank has also stated they are launching new products in 2018. Source.
Digital banking app Revolut is looking to embrace the cryptocurrency wave and incorporate features into the app; the new features would let users exchange and use bitcoin as well as other digital currencies; there is no set plan for the new features but Head of Mobile, Edward Cooper, tweeted that potential changes were coming on cryptocurrencies as Crowdfund Insider reports. Source.
UK Based Starling Bank has been granted approval by the Financial Conduct Authority and the Prudential Regulation Authority to offer financial products; the new authorizations will allow the bank to offer mortgages, consumer loans, ISAs and other investment products; they are the first mobile only bank to be granted such permissions. Source.
In an interview with AltFi, Mambu CEO Eugene Danilkis explained he thinks the UK is the fintech hub of Europe; the digital banking platform sees this as the case partly because the UK government has done a great deal on bring more competition into the banking system; with the government support you have seen dozens of banking applications submitted and new entrants like Starling Bank, Atom and OakNorth have success; Mambu provides software to incumbents and startups, telling AltFi, “Incumbents will have to think like fintechs in order to develop channels of servicing clients quickly, seamlessly and creatively.” Source.
In an effort to increase security banks have started to move to the internet domain dot-bank; the switch has not been widely adopted but those who have done it say the investment is worth it; “Anybody can have dot-net or dot-com,” said J. Marty Filogamo, SVP and marketing manager of Farmers & Merchants State Bank. “Not everyone can have dot-bank.”; this is part of a wider trend in banking as more banks look to increase digital products and security. Source.
Spanish banks have been focusing on going digital to help keep ahead of competition; banks like Santander and BBVA have improved their mobile app access and started innovation teams to invest or partner with fintech companies; they have also changed their culture to better resemble a startup and have started talent competitions; while the banks have had their share of issues the digital focus can help to drive down costs and keep the banks ahead of the curve. Source.
Banks of all sizes and core provider FIS have begun testing Amazon’s Alexa service to complete voice commands in banking; instead of customers logging into their banking app they would simply ask Alexa for a balance or to transfer funds; skills, as they are referred to, are constantly being refined as confusion over pronunciation still occur with the technology only being widely used in recent years; it is still early days for this type of technology to be used in a sophisticated way but the industry is showing that they are willing to test innovative ideas. Source.
In their latest edition of Confessions, TearSheet talks to an analyst at a startup attached to a large bank about innovation, trying to get tech talent and why more fintech companies should partner with banks; about half of the talent at the startup came form inside the bank and as the analyst points out it was more because of convenience as hiring from the outside could take months; banks have trouble keeping top talent because the projects are not as interesting as projects at Google or Facebook; other areas discussed include default rates ticking up, marketing practices and expanding product offerings. Source.
Codispoti originally joined JP Morgan Chase to create a credit card that would appeal to millennials; this led to the launch of the Sapphire Reserve; now Codispoti is focused on overseeing JPMorgan’s branches and how they can better serve millennials, which make up 61% of their new customers; the current vision includes advice centers similar to Apple’s Genius Bar. Source