Online lending appears to be driving increased personal loan borrowing from millennials; data from TransUnion says 4.33% of millennials obtained a personal loan in 2015 and online lenders accounted for approximately 30% of the personal loan market last year; TransUnion also reports that millennials are more conservative about credit card debt with two fewer cards on average than the previous generation. Source
Random
USA
Jim Cramer of Mad Money talks with Mike Cagney of SoFi to discuss the unique business model of the privately managed business which has originated over $16 billion in loans and recently closed a $500 million fundraising round; Cagney provides details on the student loan refinancing business and the company's unique focus on supporting customers in many different aspects of their personal and financial lives; notes SoFi's return on equity advantages over banks and the market opportunity it is targeting as it builds out its business. Source
PayPal's fourth quarter earnings release revealed a number of interesting developments for the company; the firm has been steadily growing its partnerships with e-commerce businesses which has helped increase the number of payment transactions per customer; in the fourth quarter PayPal reported 31.1 transactions per active customer which was an increase from 30.2 in the previous quarter and 27.5 in the comparable quarter; PayPal's CEO Dan Schulman has also discussed a new partnership with Amazon that would allow Amazon customers to pay for purchases with PayPal which would further support increases in its customer account activity. Source
Understanding the millennial customer is a key for most lenders in the market today and Stephen Dash of Credible explains how his firm handles this challenge during his fireside chat at LendIt USA 2017 with Dakin Campbell of Bloomberg; identifying who the millennial is and how they consume information will help you to tailor your products to this group; 25% of consumers today fall into the millennial category and Credible believes a strong, focused product set will help them to service this generation efficiently; before looking to sell other types of services you must first build a relationship with them, trust can be eroded in an instant; ensuring a compelling value proposition is the key and fully understanding what the customer needs will help you to hold that customer over the lifetime; ultimately customers are co-owned and you can help to make sure your relationship lasts by showing a loyal and durable product set. Source